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| Registered: March 15, 2007 | Reputation:  |  Posts: 5,459 |
| | Posted: | | | | It sounds like the Online Profile List hasn't downloaded yet.
The option to refresh it should be just above the one to refresh the images in the Online menu. Try running that first, it's about 14mb on initial download. |
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| Registered: July 14, 2007 | | Posts: 43 |
| | Posted: | | | | Quoting arfa: Quote:
Quoting 8ballMax:
Quote:
Then there's a disconnect between your new DVD Profiler installation and your online collection. For some reason when you attempt to refresh images, the program cannot find an online collection to doenload the images from. That tells me that your user information in profiler doesn't match your online account info or you're not logged in.
I am logged in When first had profiler when it first came out I had a different password than the one I have now that I have had for a long while would that make a difference |
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| Registered: March 14, 2007 | Reputation:  |  Posts: 6,745 |
| | Posted: | | | | As northbloke said, try Online -> Refresh Online Profile List.
Let us know if this worked or if there's also an error message. | | | Karsten
DVD Collectors Online
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| Registered: July 14, 2007 | | Posts: 43 |
| | Posted: | | | | Quoting northbloke: Quote:
It sounds like the Online Profile List hasn't downloaded yet.
The option to refresh it should be just above the one to refresh the images in the Online menu. Try running that first, it's about 14mb on initial download. have tried this one before |
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| Registered: July 14, 2007 | | Posts: 43 |
| | Posted: | | | | Quoting DJ Doena: Quote:
As northbloke said, try Online -> Refresh Online Profile List.
Let us know if this worked or if there's also an error message. it hasnt worked but there isnt an error message if I want to add a dvd to my list it tell me online list is required but it isnt yet downloaded |
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| Registered: March 15, 2007 | | Reputation: | | Posts: 5,459 |
| | Posted: | | | | When adding DVDs there's a button in the bottom left called "Refresh Online List". What exactly happens when you press that button?
Edit: also search your hard drive for two files: OnlineList.dod and OnlineListSel.dod and let us know how big they are. Mine are currently approx 21mb. | | | | Last edited: by northbloke |
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| Registered: July 14, 2007 | | Posts: 43 |
| | Posted: | | | | Quoting northbloke: Quote:
When adding DVDs there's a button in the bottom left called "Refresh Online List". What exactly happens when you press that button? when i press on DVD and press add dvd there is a button art the side when I click on that I get the message - the online profile list is required for this option and is not yet downloaded then it asks if I want to download now and I always tick yes |
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| Registered: March 15, 2007 | | Reputation: | | Posts: 5,459 |
| | Posted: | | | | I've just edited my message so you may have missed it:
Could you do a search on your hard drive for two files: OnlineList.dod and OnlineListSel.dod and let us know how big they are.
I'm pretty sure the problem is because the Online List either isn't downloading or isn't downloading properly. Could a firewall be preventing Profiler from downloading these files? |
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| Registered: March 15, 2007 | | Reputation: | | Posts: 5,459 |
| | Posted: | | | | If you find those files, try moving them elsewhere while Profiler is closed so Profiler will think they are gone. Then try refreshing the online list again, this should force the program to download the list again from scratch. |
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| Registered: July 14, 2007 | | Posts: 43 |
| | Posted: | | | | Quoting northbloke: Quote:
If you find those files, try moving them elsewhere while Profiler is closed so Profiler will think they are gone. Then try refreshing the online list again, this should force the program to download the list again from scratch. sorry cant see anything like that at all |
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| Registered: March 15, 2007 | | Reputation: | | Posts: 5,459 |
| | Posted: | | | | Then it sounds like there is something preventing their download.
Try changing the internet connection method in Options and see if you get anywhere with the Alternate method.
Also if you're running firewall software or are using Windows built-in firewall, try switching it off temporarily just to see if it changes Profiler's behaviour. Of course don't forget to switch it back on! |
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| Registered: July 14, 2007 | | Posts: 43 |
| | Posted: | | | | Quoting northbloke: Quote:
Then it sounds like there is something preventing their download.
Try changing the internet connection method in Options and see if you get anywhere with the Alternate method.
Also if you're running firewall software or are using Windows built-in firewall, try switching it off temporarily just to see if it changes Profiler's behaviour. Of course don't forget to switch it back on! I use Avast and Zone Alarm |
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| Registered: March 14, 2007 | | Reputation: | | Posts: 6,745 |
| | Posted: | | | | Quoting arfa: Quote:
Quoting northbloke:
Quote:
Then it sounds like there is something preventing their download.
Try changing the internet connection method in Options and see if you get anywhere with the Alternate method.
Also if you're running firewall software or are using Windows built-in firewall, try switching it off temporarily just to see if it changes Profiler's behaviour. Of course don't forget to switch it back on!
I use Avast and Zone Alarm Look in ZoneAlarm's program list. Did you block the access for DVD Profiler? | | | Karsten
DVD Collectors Online
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| Registered: July 14, 2007 | | Posts: 43 |
| | Posted: | | | | Quoting arfa: Quote:
Quoting northbloke:
Quote:
Then it sounds like there is something preventing their download.
Try changing the internet connection method in Options and see if you get anywhere with the Alternate method.
Also if you're running firewall software or are using Windows built-in firewall, try switching it off temporarily just to see if it changes Profiler's behaviour. Of course don't forget to switch it back on!
I use Avast and Zone Alarm Dont know what you mean by changing internet connection I am not the brightest spark where computers are concerned I do appreciate what everyone has tried to do to help me. Thank you all very much |
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| Registered: March 14, 2007 | | Reputation: | | Posts: 6,745 |
| | Posted: | | | | Quoting arfa: Quote:
Dont know what you mean by changing internet connection I am not the brightest spark where computers are concerned I do appreciate what everyone has tried to do to help me. Thank you all very much Under Options -> Online you can activate "alternate connection method". But it won't help when ZoneAlarm blocks the access (see my posting above) | | | Karsten
DVD Collectors Online
| | | | Last edited: by DJ Doena |
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| Registered: July 14, 2007 | | Posts: 43 |
| | Posted: | | | | Quoting DJ Doena: Quote:
Quoting arfa:
Quote:
Quoting northbloke:
Quote:
Then it sounds like there is something preventing their download.
Try changing the internet connection method in Options and see if you get anywhere with the Alternate method.
Also if you're running firewall software or are using Windows built-in firewall, try switching it off temporarily just to see if it changes Profiler's behaviour. Of course don't forget to switch it back on!
I use Avast and Zone Alarm
Look in ZoneAlarm's program list. Did you block the access for DVD Profiler? How do I look in Zone Alarm program list |
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