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| Registered: May 19, 2007 | | Posts: 13 |
| | Posted: | | | | Thanks for the suggestions. Results follow:
Compatibility mode - no luck there, at least so far. The recommendation was Windows XP (SP 3) mode. I get the same errors. I can try other settings, but honestly I don't expect any change here as DVD Profiler did run properly on my Win 7 Pro 64 machine when I first installed it.
Run as administrator - no change, same errors.
Safe mode - I'll have to try this and report back.
I have to say it's disappointing not to have had any response yet from Invelos. My support ticket is still in In Queue status. Even "We're looking into this" would be something. |
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| Registered: September 18, 2008 | Reputation:  |  Posts: 2,650 |
| | Posted: | | | | Quoting weslymoore: Quote:
I have to say it's disappointing not to have had any response yet from Invelos. My support ticket is still in In Queue status. Even "We're looking into this" would be something. Good luck with that. They have your money and no longer care. I know of people with open support tickets months old and any support tickets I have had get 'passed on' and I never hear anything about it. |
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| Registered: January 27, 2009 |  Posts: 181 |
| | Posted: | | | | Also another thing to try is a complete memory test.
I work in IT and have errors like this before, and have traced them down to faulty memory.
I always find that if you have unexplained errors, the first thing to do is a memory test to rule out as a possible cause. Can save hours of pulling hair out in frustration. | | | | Last edited: by specise_8472 |
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| Registered: May 19, 2007 | Reputation:  |  Posts: 6,730 |
| | Posted: | | | | But this would imply that not only DVDProfiler is affected.
Other Hardware suspects are Power Supply, CPU, Graphics Adapter, Northbridge (Mainboard).
Quite sure that it wouldn't give any results, but to be on the safe side perform a stress test with SiSoft Sandra | | | It all seems so stupid, it makes me want to give up!
But why should I give up, when it all seems so stupid?
Registrant since 05/22/2003 |
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| Registered: January 27, 2009 | | Posts: 181 |
| | Posted: | | | | True, but not always showing up. I just did a reinstall of XP for someone and it went perfectly (which if memory probs, just dosn't happen). Memory fault was found when installing SP3 hung. Other than that programs, drivers installed OK. Quoting Silence_of_Lambs: Quote:
But this would imply that not only DVDProfiler is affected.
Other Hardware suspects are Power Supply, CPU, Graphics Adapter, Northbridge (Mainboard).
Quite sure that it wouldn't give any results, but to be on the safe side perform a stress test with SiSoft Sandra |
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| Registered: May 9, 2007 |  Posts: 1,536 |
| | Posted: | | | | Quoting specise_8472: Quote:
True, but not always showing up.
I just did a reinstall of XP for someone and it went perfectly (which if memory probs, just dosn't happen). Memory fault was found when installing SP3 hung. Other than that programs, drivers installed OK.
Hanging when installing SP3 is usually not a memory problem. There are loads of PC's out there which stopped functioning after SP3, which was at the time asserted to be a BIOS problem. | | | | Hans |
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| Registered: September 13, 2010 | | Posts: 4 |
| | Posted: | | | | I give up!!
I am ready to hang it up with DVD Profiler because of the lack of a resolution for this access violation. I cannot open my db in Profiler but my records are still on the website. Is there anyway to download a txt/Excel file from the webpage so I could import it into a competitor's program? |
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| Registered: October 10, 2008 |  Posts: 5 |
| | Posted: | | | | Ok, guys... I finally have a (temporary) fix that at least let you start and use DVDP3 on Win7 x64.
BUT, you do need to have win7 Professional or above.
With these versions you can download and install Virtual Windows XP from Microsoft.
In Virtual XP, you'll have to install and register DVDP3 again, restore your DB backup, and then everything's working fine again. If you've downloaded or made a lot of layouts etc. you can change the default folders under Tools-->Options-->File Folders to the ones used in Win7 (C:\Users\<username>\Documents\DVD Profiler\Layouts etc.). Just make sure you pick the actual C drive, and not the virtual one.
And before I log off: No, this not a satisfying solution so Invelos should really man up and at least give us some form of response, just to let us know if they give a damn.
And finally: Do anybody know of some software that comes close to DVD Profiler? I will give it up if they keep up the silence treatment.
-Øystein/Stoney
Norway |
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| Registered: March 13, 2007 | | Posts: 2,692 |
| | Posted: | | | | Quoting Stoney70: Quote:
Ok, guys... I finally have a (temporary) fix that at least let you start and use DVDP3 on Win7 x64.
just to clarify something - dvd profiler works perfectly on win 7 x64 - because that's what I'm using. So there isn't any fundamental problem with running on 64 bit windows. | | | | Paul |
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| Registered: March 14, 2007 | Reputation:  | | Posts: 6,745 |
| | Posted: | | | | Quoting pauls42: Quote:
just to clarify something - dvd profiler works perfectly on win 7 x64 - because that's what I'm using. So there isn't any fundamental problem with running on 64 bit windows. Works fine for me, too (Windows 7 Ultimate 64bit SP1). But I have only 2 Gigs of RAM. | | | Karsten
DVD Collectors Online
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| Registered: March 14, 2007 |  Posts: 2,337 |
| | Posted: | | | | Quoting DJ Doena: Quote:
Works fine for me, too (Windows 7 Ultimate 64bit SP1). But I have only 2 Gigs of RAM. Same here, Windows 7 Enterprice 64bit SP1 and no problems. |
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| Registered: January 27, 2009 | | Posts: 181 |
| | Posted: | | | | Go to explorer and check inside directory C:\USERS
Are there "Padlocks" on all the folder icons in there (except DEFAULT USER and PUBLIC).
A known problem with Windows 7 is that sometimes the profile folders get locked and some programs cannot acces them. I have had this happen on my work PC (Win7 Ent 64bit). Installed itunes and now will not start as complains that DB is on a locked disk. Could be the reason you are getting access violation errors, DVDP thinks disk is read only or locked.
Only fix is to reinstall.
I also run XP MODE at work. Mainly because I have some 16bit Phone software that I need (Reset Blackberrys back to factory) and also a good place to "hide" programs that you do not want picked up in Network Scans. | | | | Last edited: by specise_8472 |
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| Registered: October 10, 2008 | | Posts: 5 |
| | Posted: | | | | Quoting DJ Doena: Quote:
Quoting pauls42:
Quote:
just to clarify something - dvd profiler works perfectly on win 7 x64 - because that's what I'm using. So there isn't any fundamental problem with running on 64 bit windows.
Works fine for me, too (Windows 7 Ultimate 64bit SP1). But I have only 2 Gigs of RAM. Sorry, I should have been clearer: I could have stressed that I have followed the thread, and that I know that the error messages/problem that ignited it only affect some DVDP3 users on Win7 x64. Secondly, I could have stressed that my solution to the problem ONLY was directed to those who actually struggles with it. Sorry again, guys & gals. -Øystein/Stoney |
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| Registered: March 14, 2007 | | Posts: 2,337 |
| | Posted: | | | | Quoting specise_8472: Quote:
Go to explorer and check inside directory C:\USERS
Are there "Padlocks" on all the folder icons in there (except DEFAULT USER and PUBLIC). It's really hard to figure out what this padlock icon actually means. I've googled it a lot and haven't found a definitive answer. I guess it's some sort of combination of ACLs, sharing and ownership. If someone actually KNOWS, please tell me. You cannot do any assumptions based on that symbol. Quote:
A known problem with Windows 7 is that sometimes the profile folders get locked and some programs cannot acces them. I have had this happen on my work PC (Win7 Ent 64bit). Installed itunes and now will not start as complains that DB is on a locked disk. Could be the reason you are getting access violation errors, DVDP thinks disk is read only or locked.
Folders don't "get locked". You eather have correct access rights to a folder/file or you don't. To figure out if incorrect ACLs affect your programs you can use Process Monitor. Create filter: Prosess Name is dvdpro.exe the Include > Add Monitor ACCESS DENIED results Quote:
Only fix is to reinstall. Bull, IFF the problem really is a User Profile related you can just login as another user with admin rights and remove that user's profile which has problems (the easy way). Or you can figure out the specific reason using, for example, Prosess Monitor. Reinstall is usually a "Tech support guy" advice who doesn't actually know how ACLs work. |
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| Registered: May 19, 2007 | | Reputation: | | Posts: 6,730 |
| | Posted: | | | | Quoting Kulju: Quote:
Folders don't "get locked". You eather have correct access rights to a folder/file or you don't. Sorry, but you're wrong here. Folders do "get locked". I recently had two Win7 installations that completely locked themselves up. I'm still trying to figure out what exactly went wrong, I couldn't even reproduce the result by repeating the chain of actions taken. But the results were in both cases that all ACLs had been moved to an "unknown user". Since this meant that the installations didn't even start in Admin-mode (black screen, only mouse pointer was working) some severe restructuring of ACLs and "Ownership" of folder structures was required. It took me the best part of a day to fix this problem on only one machine, so yes, sometimes it's better to simply Reinstall. The solution of Stoney70 indicates that actually incorrect ACLs are the problem (WinXP didn't really care for Owners of filestructures). Probably even in combination with incorrect imported file/folder-structures from older installations. A tip for all those that have a separate data partition (Hopefully most of us): When doing a "clean" re-install, make sure to take "Ownership" of the "old" data partition too (Explorer: Rightclick on partition -> Properties -> Security -> Owner -> Edit). Otherwise you might run into unexpected problems. | | | It all seems so stupid, it makes me want to give up!
But why should I give up, when it all seems so stupid?
Registrant since 05/22/2003 | | | | Last edited: by Lewis_Prothero |
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| Registered: March 14, 2007 | | Posts: 2,337 |
| | Posted: | | | | Quoting Silence_of_Lambs: Quote:
Sorry,
but you're wrong here.
Folders do "get locked". I was correcting the term "get locked", it doesn't exist. He was also talking about padlock icons so I wanted to clarify that it doesn't have anything to do with "locked" files. Just to avoid confusion; Windows doesn't work --> I see padlocks --> foldes must be locked --> reinstall Windows... Files can only be locked for writing if some other user have 'em open. If you don't have access to some folders/files the account you are using doesn't have correct ACLs for that object. "Simple" as that  Quote:
But the results were in both cases that all ACLs had been moved to an "unknown user". Since this meant that the installations didn't even start in Admin-mode (black screen, only mouse pointer was working) some severe restructuring of ACLs and "Ownership" of folder structures was required.
It took me the best part of a day to fix this problem on only one machine, so yes, sometimes it's better to simply Reinstall.". Yes, like you said, sometimes, he said that the only solution is to reinstall. It depends of your skills and the amount of time you are willing to use fixing the problem. I also understood that he was talking about profile folders. ACLs can get corrupted and it's not Win7 only phenomeon. Quote:
The solution of Stoney70 indicates that actually incorrect ACLs are the problem (WinXP didn't really care for Owners of filestructures)." I don't understand what you mean by filestructures, but ACLs and Ownership has been there since NT and do exactly the same thing ox XP as they do in Win7. |
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