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    Invelos Forums->DVD Profiler: Desktop Technical Support Page: 1 2  Previous   Next
Profiler  won't  start w/o holding Alt key
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DVD Profiler Unlimited Registrantzman855
Registered: December 7, 2007
Posts: 8
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Just upgraded to 3.5 when this cropped up.  The color bar goes about 1/4 way across the splash screen and then the program stops responding.  I completely uninstalled the program including manually removing register entries, reinstalled with the same result.  As I read that plugins could be part of the issue, I installed without plugins.  The program starts in Safe Mode with no problems and in normal mode only if I hold the Alt key (Windows XP Pro).  My firewall (McAfee) gives full access for DVD Profiler.  Any ideas would be appreciated as I have run out.  Thanks.
DVD Profiler Desktop and Mobile Registrantkahless
TaH pagh taHbe'!
Registered: March 14, 2007
Reputation: Highest Rating
Germany Posts: 17,804
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Did you try to start with an empty database? Try database repair - maybe it helps!
Thorsten
DVD Profiler Unlimited Registrantzman855
Registered: December 7, 2007
Posts: 8
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kahless,

Tried your suggestions with no luck.  Used an empty database, refreshed my default database and used the database repair utility......no go.  Thanks for the ideas.
DVD Profiler Desktop and Mobile RegistrantStar ContributorTelecine
Regd: January 22, 2001
Registered: March 14, 2007
Reputation: High Rating
Australia Posts: 820
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This usually indicates a problem with a third-party plugin, If you have any plugins installed, uninstall them and try again.
DVD Profiler Unlimited Registrantzman855
Registered: December 7, 2007
Posts: 8
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Telecine,
   
    Thanks, but I have no plugins installed.  I didn't even check the plugins box when i installed the program.
DVD Profiler Unlimited RegistrantStar Contributor?
?
Registered: March 14, 2007
Posts: 3,830
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Sources for one or more of the changes and/or additions were not submitted. Please include the sources for your changes in the contribution notes, especially for cast and crew additions.
 Last edited: by ?
DVD Profiler Desktop and Mobile RegistrantStar ContributorTelecine
Regd: January 22, 2001
Registered: March 14, 2007
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Quoting zman855:
Quote:
Telecine,
   
    Thanks, but I have no plugins installed.  I didn't even check the plugins box when i installed the program.


Try creating a new database and restoring a backup to it. I would suggest a few profiles at a time in case it is a single profile that is corrupted causing your problem. This approach should make it easier to identify a problem profile if that is the cause.
 Last edited: by Telecine
DVD Profiler Unlimited Registrantzman855
Registered: December 7, 2007
Posts: 8
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Giga Wizard,

    Went offline, shut down all McAfee programs/processes.  Same result.  If I start the computer in Safe Mode, it will start with no problems.  I don't see any unfamiliar processes in the list.
DVD Profiler Desktop and Mobile RegistrantTakaikkuna
Registered: March 13, 2007
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See file debuglog.txt in your Application Data folder ("%appdata%\dvd profiler"). It tells what DVD Profiler does when it starts and quits.
DVD Profiler Desktop and Mobile RegistrantStar ContributorDJ Doena
Registered: May 1, 2002
Registered: March 14, 2007
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Just a wild guess:

try to start the program with the parameter skipversioncheck

Start -> Run -> "%programfiles%\DVD Profiler\dvdpro.exe" /skipversioncheck -> OK
Karsten
DVD Collectors Online

DVD Profiler Unlimited Registrantzman855
Registered: December 7, 2007
Posts: 8
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DJ Doena,

    Thanks, but no luck.  It's crashing at "Initializing plugins" but I don't have any plugins.
DVD Profiler Unlimited Registrantzman855
Registered: December 7, 2007
Posts: 8
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Takaikkuna,

  Ran the debuglog.txt and it is crashing at the "initializing plugins" step.  I don't have any plugins installed.  Below are the logs when it crashes and when it works.

Crash:

1/29/2009 3:35:26 PM: Application Startup.

1/29/2009 3:35:26 PM: Checking AppInit

1/29/2009 3:35:26 PM: AppInit False

1/29/2009 3:35:26 PM: Check for success

1/29/2009 3:35:26 PM: Freeing AppRegistry

1/29/2009 3:35:26 PM: AppRegistry Free

1/29/2009 3:35:26 PM: Checking additional params

1/29/2009 3:35:26 PM: Creating splash

1/29/2009 3:35:27 PM: Splash shown. Application.Initialize processing

1/29/2009 3:35:27 PM: Creating Main form

1/29/2009 3:35:27 PM: Main form create starting

1/29/2009 3:35:27 PM: Forcing directories

1/29/2009 3:35:27 PM: Initializing threads

1/29/2009 3:35:27 PM: Validating registration

1/29/2009 3:35:27 PM: Loading locality list

1/29/2009 3:35:27 PM: Reading options from registy

1/29/2009 3:35:27 PM: Translation initializing

1/29/2009 3:35:27 PM: Creating DataMod

1/29/2009 3:35:28 PM: Loading online profile list

1/29/2009 3:35:32 PM: Creating additional forms

1/29/2009 3:35:32 PM: Retranslating Main form

1/29/2009 3:35:32 PM: Initializing plugins


Working:

1/29/2009 3:37:04 PM: Application Startup.

1/29/2009 3:37:04 PM: Checking AppInit

1/29/2009 3:37:04 PM: AppInit False

1/29/2009 3:37:04 PM: Check for success

1/29/2009 3:37:04 PM: Freeing AppRegistry

1/29/2009 3:37:04 PM: AppRegistry Free

1/29/2009 3:37:04 PM: Checking additional params

1/29/2009 3:37:04 PM: Creating splash

1/29/2009 3:37:04 PM: Splash shown. Application.Initialize processing

1/29/2009 3:37:04 PM: Creating Main form

1/29/2009 3:37:05 PM: Main form create starting

1/29/2009 3:37:05 PM: Forcing directories

1/29/2009 3:37:05 PM: Initializing threads

1/29/2009 3:37:05 PM: Validating registration

1/29/2009 3:37:05 PM: Loading locality list

1/29/2009 3:37:05 PM: Reading options from registy

1/29/2009 3:37:05 PM: Translation initializing

1/29/2009 3:37:05 PM: Creating DataMod

1/29/2009 3:37:05 PM: Loading online profile list

1/29/2009 3:37:10 PM: Creating additional forms

1/29/2009 3:37:10 PM: Retranslating Main form

1/29/2009 3:37:10 PM: Plugin load skipped due to ALT held

1/29/2009 3:37:11 PM: Main form showing

1/29/2009 3:37:12 PM: DockControlCount: 28

1/29/2009 3:37:12 PM: Main form activating

1/29/2009 3:43:17 PM: Freeing splash

1/29/2009 3:43:17 PM: Running Application
DVD Profiler Unlimited RegistrantStar Contributor?
?
Registered: March 14, 2007
Posts: 3,830
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Sources for one or more of the changes and/or additions were not submitted. Please include the sources for your changes in the contribution notes, especially for cast and crew additions.
 Last edited: by ?
DVD Profiler Unlimited Registrantzman855
Registered: December 7, 2007
Posts: 8
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Giga Wizard,

    When I installed the program, I left the plugin box unchecked.  When I start the program and go to "View Plugins" there are no plugins to view.  That's the part that is making no sense.  The program seems to be having a problem with something (plugins) that don't exist.  Thanks again for helping.  I've tried everything posted here and so far no luck.
DVD Profiler Desktop and Mobile RegistrantStar ContributorDJ Doena
Registered: May 1, 2002
Registered: March 14, 2007
Reputation: Highest Rating
Germany Posts: 6,745
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Could you try to reinstall the program an DO install the plugins?
Karsten
DVD Collectors Online

DVD Profiler Unlimited RegistrantStar Contributor?
?
Registered: March 14, 2007
Posts: 3,830
Posted:
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.
Sources for one or more of the changes and/or additions were not submitted. Please include the sources for your changes in the contribution notes, especially for cast and crew additions.
 Last edited: by ?
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