I've had Profiler for a while now.  Just got a new laptop last week or so, and wanted to get the profile on it.

I downloaded Profiler using my key, and got a brand-new Profiler on the laptop, empty and blank all the way.  So how to get my profile info on it?

I had tried this previously on another computer, with little luck.  In fact, I tried to find the previous "conversation" here in the forums about that, but no luck.  Anyways, I figured maybe I could download the online collection into the blank Profiler.  Success!

Well, sort of.  Oddly enough, not a single one of the DVDs has an image!  They all say "Image Not Available."  Any ideas on how to correct this?  The only thing I've tried (no luck, obviously) is the repair database thingy.  That went through ok, but still no images. 

What to do?

DJ's right - when you restore your database from the online, the images aren't automatically downloaded. As he suggests you need to Refresh them.

However if possible I would also suggest you use the backup option instead.

Backup, backup, backup!

You can't have too many backups.  Backup at any time for any reason.  Backup your backups!

That said, if you still have access to the original data, you can perform a backup of that data and restore it onto your new computer so you preserve all your data as not everything gets uploaded to the website.

It should - the mobile version keeps your watched history but I can't say that it keeps everything, but it does keep more than the online version.

You won't get covers though.

Quoting dgnagy:

Quote:
Quoting Dr. Killpatient:

Quote:
Backup, backup, backup!

You can't have too many backups.  Backup at any time for any reason.  Backup your backups!

Could not agree more with this. I invest FAR too much time in my database to risk losing it. I backup several times a week -- especially if I have added any information or actor photos, etc. My backup file goes to a server, then on my desktop PC, I do a restore to another copy of DVDP so that I always have two working copies plus the backup. Three good copies of the database at all times, two "live" and a backup file.

And to be extra paranoid -- -- I regularly copy the backup file to a flash drive or data DVD.

That's exactly what I do! In addition to this I copy the complete database (menu/open database/create new/copy existing db...) from time to time! 

Quoting dgnagy:

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And to be extra paranoid -- -- I regularly copy the backup file to a flash drive or data DVD.

Flash-Drives and the common DVD-blank should only be used as transportation media.
A Flash-Drive is usually specified for 100.000 Read/Write - cycles, which means that the average lifetime is about 2.5 years (a lot less if it is also used as Vista Boost Stick).
Never, and I really mean never, use a DVD blank that's not explicitly specified as backup media. Average readability can vary from 0 seconds to about 2years (in rare cases longer, but they are very rare).
So the paranoids have a backupfile (each):
1. On an external HDD (for fast access)
2. In the house next door (preferably in a safe room), if your own house is on fire
3. On some Online backup solution (in addition to the online collection of Invelois), preferred are servers on a different continent than yours, in case of earthquakes, floods, etc.