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    Invelos Forums->DVD Profiler iOS: iOS Technical Support Page: 1  Previous   Next
Ipad App hangs after installing scanner
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DVD Profiler Unlimited RegistrantGrafOlaf
Registered: August 5, 2007
Posts: 13
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installed pic2shop scanner. Since then the DVD profiler app hangs, says for hours "waiting" and nothing happens.

how can i solve this problem?
tx
DVD Profiler Desktop and Mobile RegistrantStar ContributorBad Father
Registered: July 23, 2001
Registered: March 13, 2007
Posts: 4,596
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Which version of pic2shop did you install? There are 2, the free version and the Pro version. DVD Profiler for iOS uses the free version and if you installed the Pro version, it will not work. In either case, uninstall pic2shop and try again.
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DVD Profiler Desktop and Mobile RegistrantDr. Killpatient
Here's my card
Registered: May 19, 2007
Reputation: Highest Rating
United States Posts: 5,917
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Uninstall the pic2shop app. Launch the DVDP app and let it bring up the pic2shop app for you in the app store.
DVD Profiler Unlimited RegistrantGrafOlaf
Registered: August 5, 2007
Posts: 13
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Well, thanks, but i did so

Installed the pic2shop out of dvdp app (its the free one, i think)
Uninstalling the app didn´t work at all, dvdp app still hangs

Think i must uninstall dvdp app - unfortunately my trensfered data are then gone, aren´t they..?
DVD Profiler Desktop and Mobile RegistrantStar ContributorBad Father
Registered: July 23, 2001
Registered: March 13, 2007
Posts: 4,596
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Try a database repair on the PC version of DVD Profiler. Then re-sync your iOS app with the Desktop program. After that, haveDVD Profiler iOS install the pic2shop app and try again.
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DVD Profiler Unlimited RegistrantGrafOlaf
Registered: August 5, 2007
Posts: 13
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sorry, but where do i do a re-sync?
my app is down and i don´t know how to do it with the pc program
thanks
DVD Profiler Desktop and Mobile RegistrantStar ContributorBad Father
Registered: July 23, 2001
Registered: March 13, 2007
Posts: 4,596
Posted:
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Did you try a hard reboot of your iOS device first to see if that clears up your DVD Profiler iOS app problem? Hold down the "Sleep/Wake" button for about 5 seconds and "slide to power off". After your iOS device powers off, hit the "sleep/wake" button again and the Apple logo will appear and reboot the device. When it starts up again, see if you can launch DVD Profiler for iOS. If it still hangs, you may have to uninstall in and reinstall. If you have a current backup of the PC desktop version of Profiler, you shouldn't lose any data.
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DVD Profiler Unlimited RegistrantGrafOlaf
Registered: August 5, 2007
Posts: 13
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That didn´t help..
So i reinstalled the dvdp app and now i sync with my pc program. that will last again several hours because i ve got 900 dvds and i got only a 3G connection
thanks
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