Is your old computer still accessable? If "Yes" you can retrieve your Account data from it (Menu: Tools -> License Information) If "No" things become a little bit more complicated: 1) If you still remember your old LogIn name simply try the "Forgot Password"-option at the LogIn screen and an e-mail will be sent to the account with which you registered. 2) If you don't remember your LogIn name: a) Open a support ticket choosing "Registration Status" as topic. b) It is vital to provide as much information as you can (Minimum Requirement: The e-mail address with which you registered). Please understand that Invelos will not send registration recovery data to (for them) unknown e-mail addresses, because this would open the door for fraud-attempts. |