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    Invelos Forums->DVD Profiler iOS: iOS Feature Requests Page: 1 2 3  Previous   Next
Fix The Instability In This Program Please
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DVD Profiler Unlimited RegistrantOzzie
Registered: August 31, 2007
Posts: 95
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Crash, Crash Crash all the time, usually during the launch and sometimes just during use.
I have do uninstall, reinstall, data base repair, and there is plenty of memory left in the iPad.

It would be nice to request a feature, but I would just like it to be stable.
Ozzie's Home Theater
DVD Profiler Unlimited RegistrantDVDwatchers
Registered: March 24, 2007
Posts: 14
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Amen
DVD Profiler Desktop and Mobile Registrantb00bie
Registered: 12/16/2001
Registered: April 17, 2007
United States Posts: 187
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This amazes me, I have my collection of over 3K discs on my iPad and I have not had a single crash in all of the time I have been using the app. I make changes to my collection almost daily and resync just as often and the app has been rock solid for me. 
Tom

IOS Ver. 2.1.4
iPad Mini Retina 64GB Wi-Fi iOS 8.1.1 no JB
iPad Air 64GB Wi-Fi iOS 8.1.1 TaiG 1.1 JB
DVD Profiler Desktop and Mobile RegistrantStar ContributorBad Father
Registered: July 23, 2001
Registered: March 13, 2007
Posts: 4,594
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Same here. It has been rock-solid from day one. I have 4,800 profiles in my collection and I've not had a single crash or glitch and I update it almost daily.
My WebGenDVD online Collection
DVD Profiler Unlimited RegistrantSilentBob1138
Registered: September 26, 2007
Germany Posts: 487
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It runs very stable on both of my iOS devices. What you are experiencing is not usual. You should probably open a support ticket with Invelos.
DVD Profiler Desktop and Mobile RegistrantDr. Killpatient
Here's my card
Registered: May 19, 2007
Reputation: Highest Rating
United States Posts: 5,902
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I agree.  Click on the Contact Us link at the bottom of this page and create a support ticket.

The app has been running smoothly for me on both my iPad and iPhone.
DVD Profiler Desktop and Mobile RegistrantStar ContributorCyrille
User since: 12/15/2003
Registered: March 13, 2007
Belgium Posts: 464
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I had some issues at the beginning but now with the last 2 versions releases (and specially the last one) I didn't encounter any bug or issue with the apps on my iPhone 4 and on my iPad. I'm really happy with it.
Regards
Cyrille
DVD Profiler Desktop and Mobile Registrantjohnd
Evening, poetry lovers.
Registered: March 13, 2007
Australia Posts: 298
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Very stable here, on both iPhone4 and iPad.

Suggest you run a database repair and then re-sync.
DVD Profiler Desktop and Mobile Registrantpauls42
Reg: 31/01/2003
Registered: March 13, 2007
United Kingdom Posts: 2,692
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no crash for me so I don't know what you mean by instability?
Paul
DVD Profiler Unlimited RegistrantFrodonf
Registered: March 14, 2007
Canada Posts: 225
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On my iPod Touch (3rd gen.), the app crashes very often (I would say about half the time). But only when I launch it, never during use.

I have to restart it 2 or 3 times before I can use it.
Certainty of death...
Small chance of success...
What are we waiting for ?!
 Last edited: by Frodonf
DVD Profiler Unlimited RegistrantMark Harrison
I like IMDB
Registered: March 13, 2007
Reputation: Great Rating
United States Posts: 3,321
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It's been very stable for me since 1.0.
Get the CSVExport and Database Query plug-ins here.
Create fake parent profiles to organize your collection.
DVD Profiler Desktop and Mobile RegistrantStar ContributorTaro
Registered: February 23, 2009
Reputation: High Rating
Belgium Posts: 1,580
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Latest build is running very stable here on both iPhone4 & iPad, both with the latest firmware
Blu-ray collection
DVD collection
My Games
My Trophies
DVD Profiler Desktop and Mobile RegistrantStar ContributorTheMadMartian
Alien with an attitude
Registered: March 13, 2007
Reputation: Highest Rating
United States Posts: 13,186
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Quoting Mark Harrison:
Quote:
It's been very stable for me since 1.0.

Same for me.
No dictator, no invader can hold an imprisoned population by force of arms forever.
There is no greater power in the universe than the need for freedom.
Against this power, governments and tyrants and armies cannot stand.
The Centauri learned this lesson once.
We will teach it to them again.
Though it take a thousand years, we will be free.
- Citizen G'Kar
DVD Profiler Unlimited RegistrantDVDwatchers
Registered: March 24, 2007
Posts: 14
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As someone who can crash the program consistently within 30 seconds, I'm amazed too. I have around 2000 titles and have used the Windows version for several years. I also have 31 years experience with computers and run a software company. I'm stating those facts because I want everyone to understand that I'm definitely a highly experienced computer person, so it's not an ID10T error or a PEBKAC issue. I have an open case with Invelos and made my database available for download quite some time ago, yet my issue remains "in queue" with no updated feedback.

Just because a program works great for the masses doesn't mean it is perfect. If a full backup were provided along with detailed steps for producing an issue, I would expect my programming staff to nail down the problem quickly, yet I have been waiting, and waiting, and waiting for my first stable release of this software. Is anyone looking into this or, because the majority of users say it runs fine, are the exceptions being ignored?

I would be thrilled beyond belief to have a reliable version running on my iPad. To date, I don't, and it is very discouraging not to hear back from anyone. Did you guys get my database? Did you make it local? Did it then start crashing as I described? It'd be nice to know what's happening, if anything. It'd be nice to get a working 1.14 or 1.15 before a bunch of new features.

So, it works for you. Great. It doesn't work for me. I've reported, I've shared error logs, I've shared my database, I've waited and waited. Now what?
DVD Profiler Desktop and Mobile RegistrantDr. Killpatient
Here's my card
Registered: May 19, 2007
Reputation: Highest Rating
United States Posts: 5,902
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Have you tried restoring your database into a new one and syncing that new one to the iOS device? I've seen issues that don't fix from a DB repair but do fix from a DB restore.
DVD Profiler Unlimited RegistrantMark Harrison
I like IMDB
Registered: March 13, 2007
Reputation: Great Rating
United States Posts: 3,321
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Quoting Dr. Killpatient:
Quote:
Have you tried restoring your database into a new one and syncing that new one to the iOS device? I've seen issues that don't fix from a DB repair but do fix from a DB restore.


I'm thinking the same thing.  If I had to guess, I would say the issues stem from some problem with the database.  It's the most logical reason I can think of that it works so well for so many people but fails for a few here and there.

I see you've been here at the new forums for quite some time.  So I'm guessing you've been using the desktop version for quite some time.  I know from writing plug-ins that people can have very strange things in their database.  The only way to find them was to walk though my code in the debugger with their collections to figure out where it was failing and why.  Then I was able to program around those weird anomalies.

While you wait, you might want to look at the Database Query plug-in.  There are plenty of tools there that are meant to find issues with your database.  It's an annoying solution to problem.  But it may be quicker than waiting.  Or it may find nothing out of sorts and you've wasted a bunch of time.  But it certainly doesn't hurt to at least check.  Especially since your ticket seems to be making no progress at this time!
Get the CSVExport and Database Query plug-ins here.
Create fake parent profiles to organize your collection.
 Last edited: by Mark Harrison
    Invelos Forums->DVD Profiler iOS: iOS Feature Requests Page: 1 2 3  Previous   Next