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    Invelos Forums->DVD Profiler iOS: iOS Feature Requests Page: 1 2 3  Previous   Next
Fix The Instability In This Program Please
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DVD Profiler Desktop and Mobile RegistrantStar ContributorTheMadMartian
Alien with an attitude
Registered: March 13, 2007
Reputation: Highest Rating
United States Posts: 13,191
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Quoting DVDwatchers:
Quote:
If a full backup were provided along with detailed steps for producing an issue, I would expect my programming staff to nail down the problem quickly,

Just an FYI...there is no 'programming staff', there is just Ken.  That doesn't explain why you haven't recieved an answer of some kind, but it might explain why the issue hasn't been nailed down.
No dictator, no invader can hold an imprisoned population by force of arms forever.
There is no greater power in the universe than the need for freedom.
Against this power, governments and tyrants and armies cannot stand.
The Centauri learned this lesson once.
We will teach it to them again.
Though it take a thousand years, we will be free.
- Citizen G'Kar
DVD Profiler Unlimited RegistrantDVDwatchers
Registered: March 24, 2007
Posts: 14
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Yes, I've done DB restores, repairs, everything that has been suggested. I'll checkout the suggested plug-in too. I very much want the program to work for me so I can stop using Windows on my Mac. The portability of the data will be a huge time saver. I've wanted DVD Profiler on my iPad since the day the iPad was released. It just feels like a broken toy on Christmas morning right now.
DVD Profiler Unlimited Registrantnuoyaxin
prev. known as ya_shin
Registered: March 13, 2007
Reputation: High Rating
Taiwan, Province of China Posts: 3,423
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What have you done to the iPhone/iPad so far?

Updated to the latest version?

Strong reboot? (Turning off by holding the Off button until the slider appears.)

Hard reset? (I believe this is done by holding Off and Home buttons simultaneously until the Apple logo appeards. Make sure to backup before this...; except DVD Profiler, maybe.)


I remember that one of the earlier iOS versions created problems with my phone only few others seemed to have. It would crash a lot, basically rebooting itself. Once the next iOS version came out the problem disappeared.
Achim [諾亞信; Ya-Shin//Nuo], a German in Taiwan.
Registered: May 29, 2000 (at InterVocative)
DVD Profiler Unlimited RegistrantDVDwatchers
Registered: March 24, 2007
Posts: 14
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Latest iOS version, latest DVD Profiler version, full power off reboot, full reinstall of iOS and apps, database restores, database repairs, everything else mentioned in this thread and others. Same results every time. This is why the issue is so maddening.
DVD Profiler Unlimited RegistrantMark Harrison
I like IMDB
Registered: March 13, 2007
Reputation: Great Rating
United States Posts: 3,321
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Perhaps your next best option would be to make a backup of your database, minus the cover images, and find some kind soul with the DVD Profiler app who would be willing to load your collection on their device to see if they have the same issues.  That would tell you if it's the data or a problem with your iDevice.

If no one else volunteers, I will.  But it would be Sunday at the earliest before I could get to it.  And with Sunday being Easter, it may take me even longer.
Get the CSVExport and Database Query plug-ins here.
Create fake parent profiles to organize your collection.
 Last edited: by Mark Harrison
DVD Profiler Unlimited Registrantnuoyaxin
prev. known as ya_shin
Registered: March 13, 2007
Reputation: High Rating
Taiwan, Province of China Posts: 3,423
Posted:
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Quoting DVDwatchers:
Quote:
Latest iOS version, latest DVD Profiler version, full power off reboot, full reinstall of iOS and apps, database restores, database repairs, everything else mentioned in this thread and others. Same results every time. This is why the issue is so maddening.

I feel your frustration and feel sorry none of the suggestion could bring you closer to a solution
Achim [諾亞信; Ya-Shin//Nuo], a German in Taiwan.
Registered: May 29, 2000 (at InterVocative)
DVD Profiler Unlimited Registrantwally3178
Registered: July 24, 2007
Australia Posts: 45
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I have been using DVDP for what seems to me to be eons, well, at least since well before Invelos acquired the original.  I bought it for the iPhone on the day it was released and now I have it on my new iPad 2 and I have never encountered one minute of difficulty or failure.  Perhaps I am just lucky, I don't know but maybe, just maybe it could be because I update windows religiously, I have no pirated or trial software installed, I use AVG and not Norton or Macafee as my security and Bit Torrent is banned in my house.  None of the forgoing is because I am purient, but rather through the experience of using each of them on past machines over the last 20 years or so and learning the hard way the pitfalls of each and the conflicts they can cause.  There are other programs that I avoid like the plague such as Real Player, but I'm not going to discuss that here.  I just wanted to point out that problems with DVDP are more likely to be caused by other software and the unseen, undesirable demands they make on our systems.

Wal
At My Age, sex is like playing pool with a piece of rope.
DVD Profiler Desktop and Mobile RegistrantDr. Killpatient
Here's my card
Registered: May 19, 2007
Reputation: Highest Rating
United States Posts: 5,909
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Try this - create a new database, add a few profiles, and sync that to the iOS device.

If that works, try a new database and only restore your backup to it selecting only the profiles, none of the extra information.  If that syncs, keep restoring and selecting one additional item until it craps out. If you get to that point, delete the DB and restore everything but the item that crapped out.  Depending on what crapped out, you can have an idea on what to focus on with the plug in or decide to ditch the data.

If this troubleshooting tip pans out, you'll be able to update Ken and maybe get a quicker resolution.
DVD Profiler Unlimited RegistrantPWolverine
Registered: March 21, 2007
Australia Posts: 51
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Quoting wally3178:
Quote:
I have been using DVDP for what seems to me to be eons, well, at least since well before Invelos acquired the original.  I bought it for the iPhone on the day it was released and now I have it on my new iPad 2 and I have never encountered one minute of difficulty or failure.  Perhaps I am just lucky, I don't know but maybe, just maybe it could be because I update windows religiously, I have no pirated or trial software installed, I use AVG and not Norton or Macafee as my security and Bit Torrent is banned in my house.  None of the forgoing is because I am purient, but rather through the experience of using each of them on past machines over the last 20 years or so and learning the hard way the pitfalls of each and the conflicts they can cause.  There are other programs that I avoid like the plague such as Real Player, but I'm not going to discuss that here.  I just wanted to point out that problems with DVDP are more likely to be caused by other software and the unseen, undesirable demands they make on our systems.

Wal


I have to say I agree with this quote, though its of absolutely no help to the poster with the troubles.  So far (knock wood) DVDProfiler for the PC and the iPhone hasn't given me any troubles at all and works flawlessly.  I'd really lookin into the person's PC to see if there's a problem there somewhere.. perhaps the port connecting the iOS to the PC etc?
DVD Profiler Unlimited Registrantmaskleouf
Registered: January 18, 2012
France Posts: 4
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(Sorry for my english i'm french  ) I'm a user of the Windows software and the iOS version too. So i send you 6.99 € and 29.95 $ in order to having a good solution to list all my DVDs and Blu-Rays... I was really disappointed when i saw how often iOS version crashes...

Did you have planed to update this version ? please...

About the Computer version, there's no real problem ! thanks
DVD Profiler Unlimited Registrantmaskleouf
Registered: January 18, 2012
France Posts: 4
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for more details :

- I created my Database on my iphone 4 and it crashes already.
- I bought Windows version and when i want to download my iOS database, it crashes too...

Do i have to create a Computer database before sending it on my iPhone ? help me please !
DVD Profiler Unlimited RegistrantSilentBob1138
Registered: September 26, 2007
Germany Posts: 487
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Maskleouf, Ken plans another update for the app. Unfortunately time seems to move differently for him than for the rest of humanity. All we can do is wait and hope to be surprised by a new version soon.

As for your other questions, it would probably be better if you post them in the iOS Technical Support Forum. The short answer is, it shouldn't matter whether you create the database first on iOS or the desktop. However as far as I can tell only people who created the database first on iOS seem to have trouble with the app.
DVD Profiler Unlimited Registrantmaskleouf
Registered: January 18, 2012
France Posts: 4
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Thanks Silent Bob ! I tried to open a new support ticket yesterday, and i'm waiting for an answer ! Thanks for the advice too ! i'll try it tomorrow
DVD Profiler Unlimited RegistrantBeardsrawk
Personal Collection
Registered: January 7, 2010
United States Posts: 4
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Crash, crash, crash... me too this program is buggy... I have been using DVD Profiler for Years on the windows platform and have loved it.  The Mac portable versions are just not up to par.
DVD Profiler Unlimited Registrantmaskleouf
Registered: January 18, 2012
France Posts: 4
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Hi !
After the creation of my support ticket, they told me to create the first version of my DB on my computer and only after, export it on my iOS... After this, i can add DVDs with my iphone and export them to the computer. That's the only solution i tried, and it works
DVD Profiler Desktop and Mobile Registrantjohnd
Evening, poetry lovers.
Registered: March 13, 2007
Australia Posts: 298
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Quoting mybigarm:
Quote:
Crash, crash, crash... me too this program is buggy... I have been using DVD Profiler for Years on the windows platform and have loved it.  The Mac portable versions are just not up to par.


iOS versions of DVDProfiler have never crashed for me (that's not an exaggeration), so I think you need to look at your setup. First thing I would do is run a database repair on your desktop install, then delete the iOS version from you device, reinstall, and resync with the desktop.
    Invelos Forums->DVD Profiler iOS: iOS Feature Requests Page: 1 2 3  Previous   Next